How We Collect and Use Your Information
When you open an account we collect your mobile number, email, chosen password and the wallet details you link for deposits — Touch 'n Go eWallet account, Boost number or GrabPay reference. We use that data to verify your identity when you log in, route your
-
1
deposits to the correct wallet, process your withdrawal requests, and send account notifications or promo updates if you opted in. Session data — your device type, IP address, pages you visit — helps us detect unusual login patterns and keep your account secure. We do not
-
2
sell your data to third parties. Payment processor partners see only the transaction amount and your wallet identifier, never your full account profile. We retain your data as long as your account is active; closed accounts are anonymised after the retention period required by applicable record-keeping
-
3
obligations. Data handling depends on local law and this service is available where local law permits. If you want to review, update or delete your information, contact our support team through the channels listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.